NeckReset™ — Neck & Shoulder Reset Guide

1. How long will my order take to arrive?

Most orders arrive within 7–15 business days, depending on the product, shipping method, and destination. Delivery times may vary during holidays, sales periods, or unexpected shipping delays.

Once your order has shipped, you’ll receive tracking information by email so you can follow your package.

2. Do you offer free shipping?

Yes! We offer free shipping on eligible orders. If shipping charges apply to your order, they will be clearly displayed at checkout before you complete your purchase.

3. Can I track my order?

Absolutely. Once your order has shipped, we’ll send you a tracking number by email.

Please note that tracking information may take a few days to become active after your order is shipped.

4. What is your return policy?

We want you to shop with confidence. We accept eligible returns within 30 days of delivery.

Items must generally be unused, unworn, in their original condition, and meet the requirements outlined in our Return & Refund Policy.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can help resolve the issue.

5. How can I contact customer support?

Our support team is here to help.

You can contact us through our Contact Us page or email us at:

info.thesummitshop@gmail.com

We’ll review your message and get back to you as soon as possible.

Standard shipping typically takes 5-7 business days.

We offer a 30-day return policy for all unused items in their original packaging.