Refund policy
Return & Refund Policy
Last updated: September 24, 2026
Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Returns
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in the same condition in which you received it
- Have all original tags and packaging, where applicable
- Include proof of purchase or your order number
Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons. Any applicable exclusions will be stated on the product page.
To request a return, please contact us at:
Please do not send an item back before contacting us and receiving return instructions.
2. Return Shipping
For returns due to change of mind, incorrect size, ordering the wrong product, or simply no longer wanting the item, the customer is generally responsible for the return shipping costs.
For customers outside the United States, return shipping costs may be higher because of international shipping.
If an item is returned because it is defective, damaged, incorrect, or significantly different from what was ordered, we will review the issue and, where appropriate, provide a replacement or refund in accordance with this policy.
3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing parts or accessories
- Significantly different from the product ordered
please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the problem
- Clear photos of the item
Photos of the packaging, if the package arrived damaged
We will review the information and determine the appropriate solution, which may include a replacement, store credit, or refund.
4. Exchanges
We do not offer direct exchanges in most cases.
If you would like a different size, color, or product, you may be required to return the original item and place a new order once your return has been approved.
Please contact us before returning your item so we can provide the appropriate instructions.
5. Non-Returnable Items
Some items may not be eligible for return, including products that are:
- Used or worn
- Damaged after delivery due to customer misuse
- Missing original packaging or tags where required
- Customized or personalized
- Purchased as final sale
- Otherwise identified as non-returnable on the product page
If you are unsure whether your item is eligible for return, please contact us before sending it back.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.
If your return is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.
Shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving a defective or incorrect item.
7. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it after 10 business days, please:
- Check your bank or credit card account.
- Contact your payment provider.
- Contact us at info.thesummitshop@gmail.com if the refund still has not appeared.
We will be happy to assist you.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
Because orders may be processed or shipped shortly after being placed, we cannot guarantee that cancellation requests can be accommodated after fulfillment has begun.
If the order has already been shipped, you may need to receive the package and follow our return procedure.
9. International Orders
We currently serve customers in the United States, Canada, the United Kingdom, Australia, and New Zealand.
International orders may be subject to local customs duties, taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Return shipping requirements and costs may also vary depending on the customer's country.
10. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: info.thesummitshop@gmail.com
We will do our best to help resolve your issue as quickly as possible.